You say more than you know without even thinking about it. What you say is actually interpreted three ways: what you say, how you say it, and your body language. Body language accounts for about 90% of the message you are sending, and a first impression is made in the first 10 seconds. This makes nonverbal communication extremely important.
In business, you can learn to use body language to your advantage. Understanding what messages you are sending and learning to read the messages sent back to you can change the whole dynamic of a business relationship. It is important to note, however, that body language is complex, and some gestures can have multiple meanings. Learning just a few aspects of nonverbal communication can take you a long way in developing successful business relationships.
POSTURE
The way you stand speaks volumes about you. Slouching can indicate low self-esteem and unease. Standing straight, with your body weight balanced on easy leg projects a positive message. It shows that you are confident and interested. However, some people tend to tense up when standing straight. Be sure that you are not holding tension in your muscles, clenching your jaw, lock your joints, or stand "at attention." This can give the impression that you are nervous and anxious. It's ok to be nervous, you just don't want to show it.
Your arms should be at your sides and relaxed. Keep your hands out of your pockets. This tells people that you are hiding something. Avoid clenching your fists, which shows aggression and tension. Your hands should be open, with your palms visible. This signifies that you are trustworthy, a valuable trait in business people.
Also, avoid crossing your arms or folding them across your chest. This may be a comfortable position for you, but it tells your listener that you are bored with them and you are closed off. It can also signal that you are not in agreement with them.
EYE CONTACT
Making direct eye contact upon first meeting someone is crucial for a good impression. This is another sign of confidence, and can also show honesty. You should maintain eye contact at least 50-60% of the time. However, there is too much of a good thing. Don't glare at them. Continually staring at a person will tend to make them uncomfortable, and it is often mistaken for aggression. It can also make them think you are just weird.
When not making direct eye contact, avoid looking down or having your eyes shift from side to side. Looking down shows insecurity, while shifty eyes indicate nervousness and dishonesty. Looking left is believed to show honesty, while looking right shows dishonesty.
Blinking is another aspect of eye contact to consider. Often, people blink frequently when they are nervous, anxious, or lying. Make a conscious effort to slow down your blinking in stressful situations. Since this is an action we generally aren't aware that we do, it may be helpful to practice this in advance when preparing for a meeting or event.
HANDSHAKES
This is a common custom in the United States. The saying is very true - you can learn a lot about someone form their handshake. It is a decent indicator of what type of person you are dealing with. A good handshake should be firm, and somewhat equal to the pressure the other person is giving, to indicate equality. A crushing handshake shows that you are trying to dominate. A "dead fish" handshake using a limp, clammy hand shows that you are insecure. Try to find an even medium.
**Some people naturally have a problem with sweaty palms, whether they are nervous or not. If you have this problem, try using antiperspirant creams or sprays to help control the dampness. Just be sure they are the invisible kind or you may leave a lasting impression for the wrong reasons.
GESTURES
Gestures, such as waving or nodding, can mean different things in different cultures. If you are dealing with clients or associates from other countries, be sure to do your research before using common American gestures. Pointing, for example, is considered rude in the Middle and Far East. Giving the "O
No comments:
Post a Comment